TERMS & CONDITIONS

The essential characteristics of each product are presented on its product page.

Product prices are displayed in French Pacific Francs (XPF), including all applicable taxes and excluding shipping costs.

Shipping costs are calculated based on the order and are displayed before the order is finally confirmed.

The applicable price is the price displayed at the time the order is placed.

Hanikiniz reserves the right to modify or update the products offered on the website, as well as to remove a product from sale.

Products are offered subject to availability. In the event that a product becomes unavailable after an order has been placed, Hanikiniz will inform the customer as soon as possible.

Orders are processed subject to product availability and payment confirmation.

An order is confirmed once payment has been successfully completed.

An order confirmation will be sent by email to the address provided when placing the order.

The available payment methods are displayed directly on the website at the time of purchase.

Orders may take up to 7 (seven) business days to be prepared following payment confirmation.

Business days are Monday to Friday, excluding public holidays applicable in French Polynesia.

The order processing time is added to the delivery time provided by the carrier.

Shipping costs and available delivery areas are indicated during the ordering process.

The customer is responsible for ensuring that the delivery information provided when placing the order is accurate.

At Hanikiniz, we prioritize exchanges rather than refunds.

Exchange requests are accepted within 7 days of receipt of the order.

To be eligible for an exchange, the item must:

• be unworn and unwashed;

• be in its original condition;

• have all original tags attached;

• be free from any traces of makeup, cream, oil or perfume;

• have been tried on while wearing underwear for hygiene reasons.

All exchange requests must be submitted by email to info.hanikiniz@gmail.com, including the order number.

Return shipping costs are the responsibility of the customer.

Exchanges are subject to the availability of the requested model and size.

No refunds are offered in the event of a change of mind or incorrect sizing, subject to any applicable legal rights.

In the event of a defective or non-conforming item, or an error in the order, please contact Hanikiniz before returning the item.

Products must be cared for in accordance with the care instructions provided on their labels.

Hanikiniz cannot be held responsible for damage resulting from improper use, improper care or failure to follow the product's care instructions.

The information provided when placing an order is used solely to process the order, arrange delivery, process payment, respond to customer requests and provide after-sales service.

Certain information may be shared with service providers necessary for order processing, including payment providers, delivery services and the website hosting provider.

Hanikiniz does not sell its customers' personal data.

For any request concerning your personal data, please contact: info.hanikiniz@gmail.com.